TERMS AND CONDITIONS OF SALE
Preamble / Seller's identity / Access to professional and commercial rules (if applicable)
The preamble states the purpose of the general terms and conditions of sale. It may also specify that certain products sold on the site are subject to specific terms and conditions of sale. The preamble also makes it possible to know the professional and commercial rules to which the seller intends to submit, if applicable.
These conditions include the following information:
Means of reproduction and archiving of these conditionsLegal notices of the site General conditions of use of the site Essential characteristics of the goods offeredSteps to follow for online contract conclusionTechnical means of identifying and correcting errors made during data entryLanguages offeredArchiving and access methods for the contractHow to consult the professional and commercial rules to which the seller intends to submitLegal and contractual guaranteesDelivery times, costs and methodsDelivery tracking and costs of remote communication techniquesPricePayment methods and security measuresDetails on how to exercise the right of withdrawal,Contract duration and price validity.
Last updated on 01/09/2018
To view the site's legal notices
To view the site's general terms of use
It is specified beforehand that these conditions exclusively govern sales by the site
These conditions are addressed to a consumer who has full legal capacity. These conditions apply to all orders you place on this site.
This site is not the manufacturer of the goods for sale. The characteristics presented (photos, descriptions, etc.) are based on information provided by the supplier. Nevertheless, this site complies with current quality and manufacturing standards.
If the product and/or characteristics do not match the product received by the customer. We invite you to click here to view the site's refund policy.
These general conditions are presented in French.
We operate under and are subject to the micro-enterprise regime. You can find the rules and conditions of this regime by clicking here.
Section 1 - Steps to follow for online contract conclusion
· Order
You make your selection by browsing the pages of our site. Your selections are added to your cart when you click on "Add to cart". At any time during your navigation on our site, you can validate your order by clicking on "Payment".
· Contract validation
When you click on "Payment", a confirmation message appears. It summarizes all the selected products and options. On this page, you can either update your cart by modifying quantities and/or deleting item(s), or proceed by checking the box: "I accept the GTC" and "Secure payment".
You must check all the information provided in this order form, and in particular all the elements useful for delivery (delivery address, intercom code, telephone numbers, etc.). The prior collection of the user's identification elements (first name, last name, email address, bank details, etc.) facilitates the steps of concluding the contract. The customer can therefore save their details by checking the box "Save my details for next time".
If you do not need to modify the form and you wish to continue your order, you must click on "Continue to shipping method".
To continue your order, you must finally click on "Continue to payment method" then "Place my order".
After payment on our secure server (see ''payment''), an acknowledgment of receipt will be displayed. It confirms the registration of your order and informs you that an electronic confirmation message will be sent to you as soon as possible.
In case of risk related to product availability, we reserve the right to refuse an order for the same product above a certain quantity (more than 100).
· Technical means of identifying and correcting errors
You have at all times the ability to identify and correct any errors you made when entering your data. If you notice an error after the contract has been concluded, you must contact us (click here to access the "contact us" section)
Section 2 - Methods of archiving and accessing the contract
We will archive contracts, purchase orders and invoices on a reliable and durable medium.
You have the right to access these documents for orders exceeding or equal to €120.
Section 3 - Legal and contractual guarantees
· Legal guarantees
In accordance with the legal provisions in force relating to the conformity of the goods to the contract, in terms of hidden defects (available in Appendix 1 of these conditions), we will refund, repair or exchange any product that is apparently defective, damaged or not corresponding to your order.
We will also reimburse you for all return costs upon presentation of proof. (Photo, video, etc.)
In this case, we invite you to read our Refund Policy.
· Liability
We do our best to satisfy you. We are responsible for the proper execution of these general conditions. Nevertheless, our liability cannot be engaged due to an unforeseen event, a case of force majeure, the unforeseeable and insurmountable act of a third party to the contract or the non-conformity of the product with foreign legislation in the event of delivery to a country other than France.
Section 4 - Delivery times, costs and methods
· Delivery methods
We will deliver the products to the address indicated in the order form.
· Delivery time
We will deliver no later than the date indicated in your order confirmation message. (3 to 5 working days)
In the event of a delivery delay, we will inform you by email as soon as possible and propose a new date.
In case of unavailability of the ordered product, we will inform you as soon as possible. We will offer you a product of equivalent quality or price.
· Delivery costs
On this site, delivery costs are free.
· Delivery tracking
You can contact us by email for any questions regarding your delivery (click here to access the "contact us" section)
Nevertheless, we remind you that we offer the service: "Order Notification" which gives you real-time notifications regarding the status and progress of your order (On average, 1 notification every 2 days)
Section 5 - Price
The prices of our products are indicated in euros excluding taxes (VAT not applicable, art. 293 B of the CGI)
If you request delivery outside French territory, your order may be subject to any taxes and customs duties when it arrives at its destination.
Payment of these duties and taxes is your responsibility, and we invite you to inquire with the competent authorities of your country. You must also verify the possibilities of importing or using the products you order from us in the destination country.
Section 6 - Payment methods and security measures
We will only collect your payment at the time of shipment. You can therefore freely cancel your order as long as it has not been handed over to our carrier for shipment. As soon as your order is handed over for shipment, an electronic message will inform you that we are going to collect payment.
Nevertheless, it may sometimes happen that payment is collected upon conclusion of the contract.
· Payment methods
You have several payment methods to pay for your purchases on this site.
- Either by credit card: Visa, MasterCard, American Express, other debit cards:
Payment is made on the secure banking servers of our partners STRIPE. This implies that no banking information concerning you transits through our site.
Payment by credit card is therefore perfectly secure; your order will be registered and validated as soon as payment is accepted by the bank you have chosen.
-Or by PayPal:
With PayPal, your financial information is never communicated to this site. In fact, PayPal encrypts and protects your card number. Pay online by simply entering your email address and password.
· Security
Payments made through our site are subject to a security system. We have adopted the SSL (Secure Socket Layer) protocol to encrypt credit card details. To protect you against potential intrusion, we do not store credit card numbers on our computer servers.
Section 7 - Satisfied or refunded: how to exercise your right of withdrawal
In accordance with legal provisions, within 14 days following receipt of your product, you can exercise your right of withdrawal. You do not have to give reasons or pay a penalty. With the exception of return costs, which remain your responsibility, we will reimburse you for all sums paid no later than 30 days following your withdrawal. At our suggestion, you may also opt for another refund method.
In accordance with legal provisions, the right of withdrawal cannot be exercised for products made to order, according to the consumer's specific specifications, or for audio, video or computer software recordings unsealed by the customer.
Section 6 - Contract duration and price validity.
The products remain the sole property of this site until full payment is received by PayPal or Stripe.
Our price offers are valid only within the dual limits of the validity period of the offer concerned and available stock.
Our offers of goods and prices are valid if they appear online on the site on the day of the order.
Section 7 - Applicable law / Competent jurisdiction
These conditions are subject to French law.
In case of dispute on the merits or on the form, French courts will have sole jurisdiction.
Section 8 - Contact us / After-sales service
If you wish to contact us, our customer service is at your disposal via the "Contact us" page.
Section 9 - Personal information
We collect your personal information for managing your orders and monitoring our commercial relationships.
In accordance with the Data Protection Act of January 6, 1978, you have the right to access, delete, rectify, and object to your personal data. Simply write to us online at Customer Service, indicating your first name, last name, email address, address, and if possible, your customer reference. (See "Privacy Policy")
Appendix 1: Provisions of the Consumer Code concerning the legal guarantee of conformity
Article L211-4
The seller is obliged to deliver goods that conform to the contract and is liable for any conformity defects existing at the time of delivery.
He is also liable for conformity defects resulting from packaging, assembly instructions or installation when it has been charged to him by the contract or has been carried out under his responsibility.
Article L211-5
To comply with the contract, the goods must:
1° Be fit for the purpose ordinarily expected of similar goods and, where applicable:
- correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model;
- present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, particularly in advertising or labeling;
2° Or present the characteristics defined by mutual agreement by the parties or be fit for any special use sought by the buyer, brought to the attention of the seller and accepted by the latter.
Article L211-6
The seller is not bound by the public statements of the producer or his representative if it is established that he was not aware of them and could not legitimately have been aware of them.
Article L211-7
Conformity defects that appear within six months of delivery are presumed to have existed at the time of delivery, unless proven otherwise.
The seller may rebut this presumption if it is not compatible with the nature of the goods or the alleged lack of conformity.
Article L211-8
The buyer is entitled to demand conformity of the goods to the contract. However, he cannot contest conformity by invoking a defect he knew or could not have ignored when he contracted. The same applies when the defect originates from materials he himself supplied.
Article L211-9
In case of non-conformity, the buyer chooses between repair and replacement of the good.
However, the seller may not proceed according to the buyer's choice if this choice entails a cost that is clearly disproportionate compared to the other option, considering the value of the good or the importance of the defect. He is then obliged to proceed, unless impossible, according to the option not chosen by the buyer.
Article L211-10
If repair and replacement of the goods are impossible, the buyer may return the goods and have the price reimbursed or keep the goods and have a portion of the price reimbursed.
The same option is available to him:
1° If the requested, proposed or agreed solution under Article L. 211-9 cannot be implemented within one month of the buyer's complaint;
2° Or, if this solution cannot be implemented without major inconvenience for him, taking into account the nature of the goods and the use he seeks.
However, the sale cannot be cancelled if the lack of conformity is minor.
Article L211-11
The application of the provisions of articles L. 211-9 and L. 211-10 shall be without any cost to the buyer.
These same provisions do not preclude the award of damages.
Article L211-12
The action resulting from the lack of conformity is time-barred after two years from the delivery of the goods.
Article L211-13
The provisions of this section do not deprive the buyer of the right to bring an action resulting from redhibitory defects as provided for in articles 1641 to 1649 of the Civil Code or any other contractual or extra-contractual action recognized by law.
Article L211-14
The recourse action may be exercised by the final seller against successive sellers or intermediaries and the producer of the movable property, in accordance with the principles of the Civil Code.
Appendix 2: Provisions of the Civil Code concerning the warranty against hidden defects
Article 1641
The seller is bound by a warranty against hidden defects of the sold item which render it unfit for its intended use, or which diminish that use so much that the buyer would not have acquired it, or would have paid a lower price for it, had he known about them.
Article 1642
The seller is not bound by apparent defects of which the buyer could have convinced himself.
Article 1642-1
The seller of a building to be constructed cannot be discharged, either before the completion of the works, or before the expiry of a period of one month after possession by the purchaser, from construction defects or defects of conformity then apparent.
There will be no cancellation of the contract or reduction in price if the seller undertakes to repair.
Article 1643
He is bound by hidden defects, even if he was not aware of them, unless, in that case, he stipulated that he would not be bound by any warranty.
Article 1644
In the case of articles 1641 and 1643, the buyer has the choice of returning the item and having the price reimbursed, or keeping the item and having a portion of the price reimbursed, as determined by experts.
Article 1645
If the seller knew of the defects in the item, he is liable, in addition to the restitution of the price he received for it, for all damages to the buyer.
Article 1646
If the seller was unaware of the defects in the item, he shall only be liable for the restitution of the price, and for reimbursing the buyer for the costs occasioned by the sale.
Article 1646-1
The seller of a building to be constructed is liable, from the reception of the works, for the obligations for which architects, contractors and other persons linked to the project owner by a contract for the hire of work are themselves liable under articles 1792, 1792-1, 1792-2 and 1792-3 of this code.
These warranties benefit successive owners of the building.
There will be no cancellation of the sale or reduction of the price if the seller undertakes to repair the damages defined in articles 1792, 1792-1 and 1792-2 of this code and to assume the warranty provided for in article 1792-3.
Article 1647
If the item which had defects perished due to its poor quality, the loss is for the seller, who shall be liable to the buyer for the restitution of the price and the other indemnities explained in the two preceding articles.
But the loss occurring by chance shall be for the account of the buyer.
Article 1648
The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.
In the case provided for by article 1642-1, the action must be brought, on pain of forfeiture, within one year following the date on which the seller can be discharged from apparent defects or conformity defects.
Article 1649
It does not apply to sales made by order of justice.